testimonials

Ken

There are many business’s today selling Hearing Aids, But Hearing Sense at
Norwood is different, very different, they actually care about you, they are not
out to sell you anything, unless you request it! They will go to any lengths to find
out what they can do to help you with your hearing, if you have a hearing
problem. No stone is left unturned, every available test is used to see where
your hearing is at. And then they recommend what they believe will be the best
produce to suit your budget & your hearing.

As an older person, I find it challenging to accept & understand many of todays
technology, but the people at Hearing Sense, are so patient & understanding,
nothing is to much trouble for them. Even oldies like me..LOL

Before you try a hearing centre that maybe close to you, stop, give Hearing
Sense a visit. I am positive, you won’t regret it.

Anonymous

We are so lucky to have Hearing Sense on the Parade. Such a professional and helpful group. Kelly was so patient and explained in detail so much about my hearing loss and the benefits of wearing a hearing aid. This tiny device is amazing. I can watch T.V. without subtitles and clearly hear any converstations around me. I’ve just had my first check up and am happy to say everything is working perfectly and having the APP on my phone is an added bonus.

Kathy & David

My experience and my husband’s at hearing sense has always been a pleasure. We both have 2 aides and are pleased with our results. Kelly and her team are always available if you feel something is not quite right and will always fix it no matter how minor.

Even when it is simply our fault they never put you down but explain in great detail what to do.

Thanks for looking after us.

Richard Wood

At the constant stirring from friends and the frustrated look received from “her- indoors”, I knew it was time to consult Hearing Sense – why – the name made sense to start with. Then I met Kelly, who soon showed me the difference between listening in a crowd “ before” and “after”.
Then she explained the long term affects of ignoring the obvious – becoming introverted, effects of hearing loss on the brain, causing frustration amongst family and friends. After a few weeks, the sound of my own voice is slowly returning to how it seemed before and the word “what” only gets used when I forget to put the hearing aids in.

Can not recommend Hearing Sense enough.

Derek Stubbs

Just a note to the new clients for hearing aids, and/ or hearing advice.

I thought a few years ago that maybe I should have my hearing checked. I had had a test some years before but didn’t go any further.

Later I was talking to a friend who said, “don’t put it off, your hearing will only get worse.”

So, at his advice I went to Hearing Sense located at Norwood and met Kelly and her lovely staff. They were very friendly and helpful, and set me up with a pair of aids, plus good advice.

I then found out they opened a branch in Unley (5mins from home) so I paid a visit. Pavel, Kelly’s husband, runs that branch and Salisbury. I have found him equal to Kelly (except she is better looking) with help and advice. There is no pressure, and the staff, are equally as friendly and helpful.

A while ago I found I had lost a lot of my hearing in the left ear, caused through Meniere’s Disease. Pavel suggested I go for cross over aids. The bad ear’s aid receives and sends it to the good ear. This enables you to hear better all over, and I have found that I no longer lose voice through comprehension as I was before.

I thoroughly recommend either branch and have had good relations with Pavel.

If you are thinking about it, pay them a visit for a free check, you will have nothing to lose.

Thank you, Kelly, Pavel and staff.
Yours truly,

Anne Grigg

A big thank you to you Kelly and all your wonderful staff, l feel so grateful for your wonderful help and support you all have shown me and along with my husband, l would recommend you to the rest of Adelaide for people who are having difficulties with hearing, Hearing Sense is the only place to visit and I am very grateful l found you. Thanks also about the Wax Removal service, l will keep that in mind when I need that done next time. All the best.

Paul

I decided it was time to do something about my hearing loss after several
years of putting it off and chose Hearing Sense Norwood as my first point
of call from those located in my local area.

I opted for a personal visit to make an appointment rather than an online
booking in order to get an initial feel of the place. I also wanted an
independent practice which offered a range of choices and was not just a
franchisee or promoter of one or two brands.

Walking out of the door after that initial visit and setting up an
appointment I immediately felt that I had come to the right place.

Since that first visit to make that appointment things have never looked
back and after 6 months or so I am very happy with my hearing aids and
wished I had acted years earlier.

In relation to the nature and degree of my hearing loss and the path ahead
with hearing aids Kelly offered clear professional explanations and advice,
attention to detail, listened carefully and addressed my questions and
concerns in a warm friendly manner which instilled knowledge and confidence
in me about using and managing my hearing aids.

I was encouraged to drop in at anytime with questions or issues and i have
done this several times and have always found the reception staff welcoming,
helpful, patient and able to address my concerns on the spot.

I didn’t realise the degree of my hearing loss until I started wearing the
hearing aids. For example its good to hear the birds again when walking.

I highly recommend Hearing Sense Norwood.

Paul Duggan

I was recently assessed for noise induced hearing loss by Kelly K at Hearing Sense. Hearing loss had for years been a problem in noisy surroundings and at home particularly watching TV with family members who didn’t like the volume settings I preferred. My wife is softly spoken which was becoming a problem as my hearing gradually deteriorated. Kelly provided a comprehensive assessment and detailed but easily understood explanations of my problem and its recommended solutions. I was offered a wide range of options for hearing aids starting with no frills all the way to the top end. Kelly did not pressure me to make a decision and I found what I was happy with easily enough. Once I had decided which price range I was shopping in Kelly then recommended what she regarded as the best tailored option for me. I have been happy with the recommendation and impressed by Kelly’s doggedness in coming to a solution for an unexpected narrowing of one ear canal. The follow up period was well tailored and I am currently at my full prescription setting after several weeks of tinkering. I am very happy with the outcome and am wearing the aids for most of my waking hours. I still miss the odd word but I no longer dread going to restaurants and can readily follow conversations at home. My experience with Kelly and her team was faultless. Kelly has a genuine love of her work and a bubbly personality, plus she is very switched on. Her approach is exemplary. I couldn’t imagine how patient/client care could be better than this.

Beverley

Hi, my name is Beverley and I live in a retirement village in Paradise and getting older meant that my hearing was getting worse, I didn’t think so, until Kelly came to our village and gave a presentation on hearing and hearing aids so I decided to make an appointment. I was so impressed, I went along and the hearing in my left ear wasn’t good so I now wear a hearing aid.

It’s great to wear, easy to fit and I can even change the batteries. It has made so much difference. Everything is so much clearer, even the tv is not up so loud.

I am so grateful to Kelly and her team! I can ring anytime and get advice, make an appointment or even have batteries sent out to me.

So don’t be afraid! You can even get ones to match your hair colour!

John

I suffered hearing Loss as a result of my Army service in Vietnam and it continued to decline in the years after my return. I guess like many I didn’t want to accept that I needed hearing aids, nor did I want to advertise the point by being seen wearing them. I thought I was too young to be wearing them and too proud to admit it. In hind sight that was pretty silly on both points.

In 2018 I finally accepted that I needed hearing a little more help hearing conversations around me more clearly, particularly in noisy environments. I visited my local Hearing Sense outlet at Unley where I received excellent advice and service from Pavel and his friendly team and purchased my first pair of hearing aids in March 2018, and have had a couple of replacements pairs since that time as upgraded models became available. The improvements over the last 6 years have been amazing.

When purchasing my latest pair there were a number of different types and brands to choose from and rather than rushing me into a quick decision Pavel gave me the opportunity to try a number of different models, from different suppliers, sometimes for weeks at a time so I could get a good feel for the model I had on trial. No pressure, just good service to make sure I was happy with the final choice and comfortable that I had made the right choice as different manufacturers had slightly different features on offer.

Typical of the good service I have received from Hearing Sense over the years Pavel was checking the Web Site of one of his suppliers and found out that they had only just released an updated version of their hearing aids. He rang me to let me know he thought they would suit me and that he could get them in within a few days which he did.

Following a quick trial, I bought the brand-new update and have been very happy with them ever since.

I no longer have to crank up the volume on the TV as the new hearing aids allow me to have TV audio sent straight to my hearing aids, via a special transmitter connected to the TV, with the ability to control the audio volume and settings via my mobile phone.

The Hearing Aids also pick up Spotify so I can listen to me favourite music anytime, directly through the Hearing Aids, which is great when I am out walking my dog every day.

Pavel has made my new hearing aid so much better and more enjoyable in general. I am grateful for his patience and understanding and his desire to do what is best for me. His reception staff are always very friendly and professional and happy to help with any advice or any fine adjustments to the hearing aids on a walk in anytime basis. It is always a pleasure to go there.

Harry Knight

My hearing had got progressively worse for a few years and it was brought to a head after a meeting at work. My boss was very straight and simply said “get it fixed”. I was recommended Hearing Sense by a friend and booked an appointment as soon as I could. The team at the Norwood clinic were fantastic and showed genuine interest in my hearing issues. After all the testing and discussion some hearing aids were agreed on. The fitting process was very easy and relaxed and after some fine tuning I was off out into the new world. The first thing I noticed was a noise from behind me, it took me a while to work out that it was my own footsteps 😂. There were more discoveries, rain, indicators in the car (who knew?) and when I got home I could hear my family talking to me. Since that day my life changed I have had exemplary service from these guys, from batteries to check ups, replacements and repairs. Every dealing I have had with Hearing Sense has been pleasant and simple, I have recommended these people to many of my friends and have no hesitation to recommend again, they are a pleasure to deal with, thank you guys.

Max Fitton

Pavel Korcek has assessed my hearing problems over many years, and I am currently on my third set of hearing aids. He has tested me and carefully explained my hearing losses. They have a large range of hearing aids at prices to suit your budget and does not push for unnecessary expensive ones. He handles the rebate from your Health fund, and the Government rebate for being a pensioner.

After hours support has been excellent. Office assistants are very friendly and helpful and assist readily when there are any problems with the hearing aids.

Veronica DiBiase

With pleasure, I fully endorse the services that Hearing Sense provides. You are always warmly greeted by staff who are experienced to be able to help with problems you have.

There is always top line other staff to assist with more complex problems. I fully recommend Hearing Sense to any future clients. Their coffee is great too!

Grant Kowald

Ive had my hearing aids for six months now so here’s a summary of my experience so far. I realised that I had a hearing problem when I kept increasing the volume on the tv, much to my wife’s annoyance. Not only that, I kept asking people to repeat what they just said as I was missing the first few words people were saying to me. People’s voices seemed to be muffled and I was having difficulty in following conversations in a crowd.

After a fair bit of research looking into different hearing clinics, I made an appointment with Kelly from Hearing Sense. Hearing Sense are an independent business and have access to all brands of hearing aids so they can find the exact hearing aid to suit the individual. Some hearing clinics are owned by a company that produces hearing aids and only sell their own brand, therefore may not have the exact hearing aid required for the individual hearing problem.

Kelly took me through the hearing test then explained the results detailing the problems found with my hearing. I had no idea of the connection between hearing and the brain and how the brain is affected when a persons hearing is deteriorating. In hindsight I should have purchased hearing aids after my first hearing test three years ago. Unfortunately I did not go to Hearing Sense as I was living elsewhere and the hearing clinician did not explain my hearing loss like Kelly did. I also did not want to admit that I had a hearing loss and was apprehensive about trialling a hearing aid for the first time.

When my new hearing aids were fitted, Kelly explained all the functions and instructions for use, cleaning, changing filters etc. I had follow-up appointments every two weeks or so until I was completely satisfied with all aspects of the hearing aids before making payment.

I am now very comfortable with the hearing aids. They are very inconspicuous and most people don’t realise I am wearing them. I use them all day every day and I can now hear very clearly, even in crowds as the hearing aids have adjustments for different situations.

My advice to anyone who don’t want to admit they have a hearing loss is to have a hearing test as soon as possible and follow up with hearing aids if recommended. There’s no better place to start than one of the clinics of Hearing Sense. I found the staff to be very caring and genuinely interested in my hearing problem. Whether I make a phone inquiry or just call into the clinic, the staff are always happy to assist.

Ian Ide

It is now some 9 months since my first visit to Hearing Sense on Unley Road.  Prior to this visit, and over some 15 or 20 years, I have had several hearing tests including the latest one done 5 years ago by an ENT specialist (who had been recommended by my GP). Eventually and despite being aware of the numerous issues (relating to the adoption/rejection of hearing aids) faced by friends, family and colleagues of my age (mid 70s) – and of course, sustained ‘encouragement’ from my wife, I eventually went to Hearing Sense, which was one of the ‘independent companies’ recommended to me by my ENT.

After the initial sessions and the hearing aid fitting with Pavel, I went through a 3 or 4 month acclimatisation period to now – when I am very settled in their use. The key factors relevant to this process have, for me, been:

• The initial thorough and interactive sessions with Pavel, which involved hearing tests, hearing aid options and selection and then progressively building the hearing aids up to full power.
• The follow up sessions with Pavel to check progress, to discuss features such as adjustments for background noise/meetings/restaurants/TV use/wind noise and smart phone apps etc.
• The support provided by Pavel to obtain health fund payments and the interest free monthly payment offer.
• Pavel’s advice to try and keep the hearing aid management process simple – such as being aware of the various adjustment options but try and keep things simple and use the sophistication of the units themselves to cover most circumstances.
• The ‘at call’ front office service – this has been excellent on the several times I have used it.
• The ongoing warranty and life of unit support provided by Pavel and the front office at Hearing Sense.

Current Status – my hearing aids are now very much part of my normal life, as described below:

• I typically wear them all the time and do not make any adjustments, whether bike riding, playing golf, in noisy coffee shops or restaurants, watching TV or visiting the theatre.
• The rechargeable batteries are excellent and at the end of each day they have only dropped to 40 or 50% charge.
• I immediately realise how effective the hearing aids are when I take them off and all surrounding noise is noticeably quieter.
• I can now hear the washing machine alarm and electric jug alarm – sounds I did not hear in the past.
• I sometimes even need to turn the TV/sound system down!
• I don’t need to ask people to repeat themselves anywhere near as often – and I can hear more bird noises!

In conclusion, I look forward to my current level of satisfaction with my hearing aids and my relationship with Hearing Sense continuing.

Claire, 39

Hearing Sense is like an amazing family. From the minute I walked in over 8 years ago as a young first time Mum with sudden hearing loss I just felt so supported and at home. Kelly was beautiful in normalising hearing aids and showed so much patience and compassion with me, trialling lots of different options before we settled with Lyric. Since then, I haven’t looked back. My work and social life improved so much. I often forget I even have hearing loss! Please don’t ever change your service, the whole team have been so accommodating, and so kind. I would recommend Hearing Sense in a heart beat to anyone. Especially younger folk who feel ashamed of hearing loss – there is a solution out there and you’ll get your life back!

Kevin Gruhl

There was no doubt that my hearing as a 69 year old wasn’t as good as it used to be. Issues with regularly having to ask my wife to speak up or repeat something, TV volume issues or simply missing out on parts of conversations finally got me to acknowledge that I needed hearing aids. A friend who was already a very happy client of Kelly at Hearing Sense suggested that the excellent service and outcome that he had received could also benefit me.

How right he was! After a six week trial period when I learned how to use the hearing aids and ironed out any bugs in my understanding, I have now had them for six months and have realised how much they have improved my day to day life. I have learned how to best use them in various settings, I adjust the volume as needed and I am no longer struggling to hear what I had previously taken for granted as a younger person.

I chose to get the top of the range model as I wanted all the benefits that this technology has to offer. I have not been disappointed!! The better hearing that they provide is excellent in a whole range of situations eg: I can now hear conversations in noisy situations. The TV adapter allows the hearing aids (via bluetooth) to receive sound directly from the TV to my ears. My wife is then able to adjust the TV speakers to suit herself. I receive phone calls directly to my hearing aids. I can listen to music from my phone directly to my hearing aids.

I have been surprised by the number of times friends have noticed that I now wear hearing aids and have asked about my experience as their hearing is compromised the same as mine and they are contemplating getting them for themselves. I have outlined my journey which my friends have appreciated as they have yet to take the first steps. Based on what I have learned, I have stressed how important I believe the service provided by Kelly and her team has been to achieving my successful outcome. Typically, my friends have indicated that they will now seek out the benefits that I have realised.

The cost of hearing aids is always part of the conversation when discussing them with my friends. I have friends who are not particularly happy with their hearing aid experience and choosing lower spec’d models is a common theme. Not persisting with learning how to use them properly is another reason. My belief is that you get what you pay for so as I wanted all the benefits that these devices could offer, I went with the best and haven’t regretted it. Kelly and her team were always there if I had questions so I am now a confident user.

Not everyone is blessed with the amazing hearing that my lovely wife has so if I was going to still be able to have deep and meaningful conversations with her in the future I needed help and hearing aids have provided that.

Brett McCarthur

I have been wearing aids for more than 20 years but have never really been satisfied until I came across Hearing Sense. I found hearing sense when I was yet again searching for a better aid or provider so I thought I would give them a call.

This proved to be a good decision on my behalf as I found Hearing Sense very friendly and knowledgeable. Right from my first appointment, they have been on time every time. I was impressed that Pavel really understood my issues and he has been the only professional who has diagnosed my single sided deafness.

The aids that he has recommended for me have been almost life changing and I can’t thank him and his team enough. On top of all this, I was able to try the aids for several weeks without having to outlay thousands of dollars which was different to all the other providers out there who insist you pay up front.

After a couple of adjustments and me being totally happy it was only then that I had to pay for the aids. On top of all this, I found the aids to be a better price than anywhere else I had tried and they do all the big brands so you have plenty to choose from.

I totally recommend Hearing Sense to anyone out there who needs some help to hear.

Greg W

Since switching to Lyric from my previous hearing aids it almost feels as if I don’t have a hearing problem.  Most of the time I am not even aware that I have them in and it is great not having to make sure I am carrying spare batteries everywhere in case I need them and not to have daily, weekly and monthly cleaning rituals.  They are so invisible, many people are surprised if I mention that I am wearing hearing aids.  The service from Hearing Sense has been fantastic.  Always friendly, quick and easy.

Phil

I went to Hearing Sense as I had a hearing aid from another provider that I was not comfortable wearing.

Pavel was great! After a hearing test, he listened to my concerns and fitted me with trial hearing aids for 2 weeks.

I was impressed with the range of hearing aids and price ranges available.

They were incredibly comfortable compared with my previous experience.

On review he adjusted them and arranged a further two fortnightly follow ups to ensure I was happy with them.

It was only then that I was required to finalise payment for the purchase.

Thank you Pavel for helping to make wearing hearing aids an enjoyable experience and allowing me to hear conversations clearly again.