I have been a client of Hearing Sense for more than 6 years and I’m currently on my second set of hearing aids (although I did trial a set of the Lyric ear pieces early in my time with Pavel). The Lyric was attractive to me as I was going to work in an Orangutan Sanctuary in Borneo for 3 weeks & I wanted ear pieces which wouldn’t be influenced by rain & humidity. As it turned out my Lyric wasn’t successful for me when I used it in my gym pool so I just took my standard ear pieces, which ultimately spent the best of 3 weeks in their box due to the 92% humidity & the twice daily torrential rain.
Throughout my time with Hearing Sense I have found Pavel and his staff to be extremely obliging. If I have ever had an issue with my hearing aids they have been quick to deal with it, generally on the spot and usually with very short notice, which is important when you’re quite reliant on them. Once, with my first set, I had an issue with one piece & Pavel was able to have it replaced under warranty, quickly & with no fuss.
Free service & cleaning of hearing aids, as well as the “Battery Club” (where you can pay a very reasonable fee for unlimited batteries for a year) have been valuable to me. Dropping in, unannounced, to have my aids quickly cleaned has invariably been met with prompt & courteous service.
Pavel has also introduced me to a “set top box” for my TV which has a blue-tooth connection to my hearing aids. This has been a marriage saver as I can watch the TV with volume to my ear pieces while my wife can watch with a volume which doesn’t shake the house. Furthermore she can be doing other work in our living area, eg on a laptop, while I watch TV with my own earpiece audio and the TV volume muted.
I had done my research with other businesses before committing to Hearing Sense and to be honest I could have bought similar hearing aids at a slightly cheaper price elsewhere. In my hearing assessment with Pavel he suggested that the after-sale support was important and that they provide this very well, so I chose to go with him. I have been completely satisfied with every aspect of the service I have received at Hearing Sense. “You get what you pay for” is a good general rule & with a strong dependence on my hearing aids in every aspect of my daily life, I consider my decision to go with Hearing Sense, over cheaper alternatives, to have been the right one.
