testimonials

Francisco Dias

Dear Mrs Kelly and Mr Pavel Korceck,

My sincere thank you for the way you look after my needs, not only professional but also friendly and always prompt to help and make my life more rewarding. I write to recommend you for your friendly service and hope you will always be there to continue to make my day better.

Thank you for your care,

Sincerely Francisco

Jim Snook

Since I started attending Hearing Sense, I had really good support with my hearing aids. I am very happy with the services they have provided.

Neil Johnson

I was like most down-to-earth Aussie blokes who thought they don’t need hearing aids. I didn’t think there was anything wrong with my hearing. I ignored the tell-tale signs that I might be experiencing hearing loss, but as time went by I noticed I was having problems with hearing. I was having problems when out socially or when surrounded by a lot of outside noises. So, I took a recommendation (to call Hearing Sense) from a friend and made an appointment to see Pavel. Pavel explained my type of loss and recommended I trial aids for both ears. I decided to take the plunge and I cannot believe how much the aids changed the quality of my life. I can now hear all conversations around me especially my grand kids. I remember driving home and heard a noise, I couldn’t pick where or what it was, it turned out to be the rain falling on the roof of the car that I obviously hadn’t heard for a long time. I’m now on my second pair of aids which a far more advanced than the first but I still keep the old ones in the bedroom for watching TV in bed, it beats trying to lip read. The level of knowledge and service from Pavel, Kelly, and Rhiannon (who I have all seen on different occasions) is topped by none, they are just brilliant in all manner of speaking. And, the same goes for all the staff at Hearing Sense they are just like one big family that can’t do enough for you. So, in ending this I would highly recommend Hearing Sense to anyone. You would be foolish to go anywhere else.

Anonymous

My experience with Hearing Sense has been exceptionally good. I had been given hearing aids about 5 years earlier by another agency, but wasn’t convinced that I needed them.

When I realised that I wasn’t hearing certain sounds, I thought it was time to seek help. I came to Hearing Sense, and was treated with the utmost dignity and respect. Everything about the types of hearing aids that might be suitable was very carefully explained, and I chose what I thought would be right for me. I never looked back, from day 1 I was able to wear the hearing aids without experiencing any discomfort and any help I have needed with new batteries, cleaning etc, has been given very helpfully by the staff at Hearing Sense. It was Pavel who gave me my hearing test and he was most professional and helpful.

Geoff Chandler

Hi Kelly,

I have had my new hearing aids for five months now and would like you to know that I am really pleased with the outcome. I was truly impressed by your enthusiasm for what you do and your friendly and relaxed manner as you explained in simple terms the mechanics of hearing and the products that would assist my hearing. Your enthusiasm is quite infectious and from the outset I looked forward with eager anticipation to getting my new hearing aids.

Honestly I am constantly blown away with the results as my expectations have been exceeded beyond belief. My old hearing aids were extremely uncomfortable and as a result I used them very sparingly. In contrast my new hearing aids are very comfortable to the extent where I wear them constantly, I even forget that I am wearing them.

My hearing has improved and I am now able to participate in conversations with a much greater awareness of what everyone is saying and I no longer have to have the radio or television turned up so high that they are uncomfortable for others.

My wife is also enjoying the results as she doesn’t have to repeat herself so often or answer my questions like “What did they say” or “What was that”?

Kelly I cannot thank you enough – you have made a world of difference, the whole experience has been an amazing revelation.

Sincerely,

Gerhard Valk

My name is Gerhard Valk. As a young man learning the trade of cabinetmaking I was exposed to a lot of machinery noise and later in my life I had to use hearing aids constantly.

I went to Hearing Sense for a new hearing aid and met Kelly. I told her about my problems with using the telephone and hearing the television. Kelly told me to get a new mobile telephone, Kelly then connected my hearing aids to my mobile phone and to the television.

This was very successful and I am very happy with it. Kelly and her husband, Pavel and the friendly team behind the counter are very helpful and I thank them very much.

Peter Bradshaw

Dear Kelly, Pavel and Rhiannon,

I would like to take this opportunity to tell you how delighted I am with my new hearing aids, and to tell you my story.

It was in the late 1980’s when I realised that my hearing, which had never been good, was slowly deteriorating. A hearing test confirmed this, and I purchased my first pair of hearing aids from our local optical franchise.

They certainly helped a bit, mostly by just magnifying sounds, but they were so uncomfortable to wear, that they spent a lot of time in my bedside drawer.

It was some years later, after seeing Kelly in Spaceland Arcade in Salisbury, that I was fitted with hearing aids that significantly improved my hearing.

With successive hearing aids and the tremendous advances in technology, I thought things were about as good as they could be, but just before last Christmas, when Kelly suggested that I try the new Oticon Minirite hearing aids my world changed.

I am now hearing sounds that I have not heard for years, possibly decades. I can join in conversations with others and no longer feel isolated.

Only when I look back on my life do I realise just how much I missed by simply not being able to hear properly. Whilst sailing home to England from Malaya at the end of my national service in 1958, I participated in an activity involving shooting at a target towed about 50 metres behind the ship. We were in groups of six and the officer said “when I say ‘fire’… All I heard was ‘fire’ – so I did. I managed to get the whole group disqualified and I was not very popular to say the least.

It is no coincidence that my hobbies as a young man were cycling, photography and glider flying – all solitary pursuits. I never did well in team sport, probably because I did not obey instructions, simply because I could not hear them. I am sure that being in the army – the Royal Artillery, of course, and my liking for target shooting, plus many years in noisy machine shops have done little to help me.

It’s been a long journey, but at least I can enjoy a meal in a restaurant with friends, visit the cinema or theatre and follow the dialogue, and hear and understand what is going on at meetings. I would urge anyone having hearing difficulties to seek help – a whole new world awaits you.

The staff at Hearing Sense have always been totally professional, friendly, helpful and understanding. I unreservedly recommend your products and services.

Regards,

David N Peck

Dear Kelly and Pavel,

Late last week I had a remarkable experience.

Perhaps it was something like 18 months ago when I accompanied Thelma Hannam to have some adjustments made to her hearing aid.

I was most impressed by Pavel who did that work, so within some weeks I was similarly fitted and a new phase of my hearing life had begun.

About a year later the ‘inserts’ to the aids were fitted with two domes that further improved the quality of what I heard.

This did not come without some cost though, for I had some difficulty with the domes falling out of my ears. This did cause some frustration, so eventually I returned and spoke to one of the young ladies at the front desk.

She changed the domes for slightly smaller units that remain in place much more effectively. This in itself is a valued improvement, but with the cause of frustration removed, there came a further improvement in what I hear.

In recognising the added comfort and improvement in the sounds, I quickly decided that I would acknowledge that and almost addressed this letter to ‘The girls at the front desk’.

What I recognize of course is that you are all a special team of talented people, and not only talented but very pleasant to relate with.

I am so grateful to have been pointed to you.

I am sincerely,

Alison Bruce

As a return client I have been consistently delighted with the care and attention to detail provided by Hearing Sense. They have always provided a personal and caring approach to any problem and maintenance.

Anonymous

To Kelly, Pavel & Rhiannon,

Just letting you all know how happy I am now that I have one of your hearing aids.

I was a bit hesitant in going, so I took my husband to one of my visits, and between us we asked many questions.

Everything was answered and I was advised on which one would be the better one for me.

I don’t feel like I am even wearing one, as it tucks neatly away really well. It took my family and friends a good while before they noticed, and it is great to hear the family when they are all around and at work I’m not saying ‘pardon’ all the time.

I would recommend Hearing Sense to anyone, they really look after you.

Yours Truly,

Andrew

My story.

So, what do you do when your friends and family keep telling you that you aren’t listening and you keep asking them to repeat what they are saying? Conversations in crowded places and restaurants leave you missing the general drift.

You go, with understandable reluctance, to see Kelly.

It’s great to see someone who understood and could ease me through the trauma of admitting that I am getting older and my hearing is on the blink.

It was good to have explained the issues arising out of hearing loss with patience and demonstration of the several options that are available to rectify the problem.

The trial month was tremendously helpful in getting used to the suggested hearing aids, so the decision after the end of the month was made easy.

I am well into my fourth month now and whilst I still dislike the fact that I need hearing aids my ability to hear the world around me again is pretty convincing that my decision to go and see Kelly and co (the real experts) was the right one.

David Kay

To whom it may concern,

I am just writing to let you know that I have been delighted with my new hearing aids. For the first time in years I am now able to hear the television properly and I can wear my new aids outside in traffic noise or where there is a large group of people without having to turn them off or take them out.

Pavel has been a great help showing me the various types available and recommending the most suitable for me personally. The advanced computer technology has accurately diagnosed my requirements.

Everyone at Hearing Sense has been friendly and helpful. The appointments were on time and I always felt welcomed and comfortable during my visits, all in all it has been a great experience for me.

Congratulations to all the staff at Hearing Sense.

Yours Sincerely,

David Peck

Dear Kelly,

In addressing you, I recognize that you work as part of a team; yourself, Pavel and the “girls” on the desk (I have not yet met the new lady). However, it was your expertise that I now plan to speak of with gratitude.

Long before I realised that deafness was encroaching, I made some studies on sound in a more general sense, to assist me in my work with telephones.

I spent virtually all my life with PMG’s Dept. then with Telstra, largely as a supervisor for the installation of customer equipment.

Early on Tinnitus began to trouble me, then hyperacusis or was it recruitment, I was never sure. Either way I attempted to control noises and was given much help by Graham Gartshore, the then manager at Modbury office of Australian Hearing Services.

I often met with a lecturer at the Adelaide University who gave my idea of an aid to hearing, to his electrical engineering students, as a project of several years.

The aid was based upon industrial ear muffs that included a filter to remove the troublesome frequency and of course a controllable amplifier. By the time this was ready, the muffs were no longer capable of adequate passive rejection of the problem frequency.

You might understand then that with varying levels of success, I have contended with nauseous headaches caused by the wrong noises, tinnitus and a growing deafness for about forty years.

Pavel fitted me with aids that made a momentous improvement to my lifestyle, a little more than a year ago.

Wearing the aids with the changes to the left side has resulted in further improvement.

I had not before, recognised my imbalance, but having lunch today in a shopping centre, I suddenly realised I was not cringing inwardly. My ears felt in balance, multiple voices were no longer a nasty noise, but almost pleasant. It was certainly pleasing to feel ‘normal’.

Of course after so long, normal is not.

I think you will understand that it is almost too good to be true.

Thank you!

Kym Thomas

Dear Kelly and Pavel,

I would like to thank your organisation for bring back the smile to my face and adding greater enthusiasm to my life.

The years of not being able to hear correctly, became the norm to me and I did not know what I was missing out on.

I, like many others with hearing problems, made many excuses not to attend functions with family, friends and work colleagues, because of the inability to engage in meaningful conversations. The blurring of conversations, the frustrations of background noise and the different tones and pitches of peoples voices, guaranteed for an awkward situation to arise, not only for me, but for those whom I would speak with.

It was easier to stand back, smile and nod to everything said. I would leave exhausted and with a headache, trying to concentrate and lip read.

This has all changed since getting my hearing aids fitted almost a year ago.

I am totally pleased with the hearing aids I currently have (so is the wife!). They are so small people don’t even realise that I am wearing them. The ease of fitting and operating is a breeze.

The question I now ask myself is “why did I take so long?” I have no real answer, but I think it was stubbornness, vanity, no research and costs. In my situation the amazing hearing benefits far out way the costs.

The no pressure sales experience, patience when testing and fitting along with recommendations, is the other reason I chose to purchase my hearing aids from Hearing Sense.

I would also like to commend your organisation for the outstanding follow-up service and offers well beyond purchase date of hearing aids. I have taken advantage of the battery club and highly recommend others to do so. Check out the prices at Coles and Woolworths and I’m sure you’ll be convinced.

Once again, thank you for a whole new listening and learning experience.

Jamie Sweeney

To Kelly, Pavel and Rhiannon,

I first met Pavel 10 years ago in Salisbury. He was advertised in the Messenger offering free hearing tests, so I thought I would make a booking to see him. Pavel was quite pleasant to talk too and I had a hearing loss so he recommended the hearing aids that best suited me; he was not just a salesman to sell me hearing aids.

He was authentically interested in my hearing loss and went to the trouble of contacting work cover to sort out a claim that I had 20 years ago to pursue my free hearing aids.

For this reason I am very grateful, Pavel went the extra mile for my care and as I am old school I will only see Pavel, no one else.

Pam Hoy

Hearing Sense has provided me with quality hearing aids and accompanying service over the past few years.

I can recommend them for friendly and professional help for anyone with hearing loss.

Clyde Green

To all the people who have hearing loss and are in need of hearing aids I would urge you to make an appointment to see the Hearing Sense team at Norwood. Believe me when I say it’s the best decision I have ever made.

I was previously with another supplier and was not happy with their aids, and hated wearing them. By word of mouth I heard about Kelly and the wonderful staff and service, so decided to make the big step to see what they could for me.

First up the reception area and staff were so friendly and I was soon in to see Kelly for a chat and a new hearing test, it was explained very clearly just how bad my hearing was. I was not due for a replacement aid but Kelly made a huge effort and I was soon fitted with a very new modern set, it was the best thing I could have wished for.

I hated using my old set and now I wear my new ones all the time, they make such a huge difference in my hearing life now!

The Hearing Sense service is great, with any problems fixed straight away and fantastic staff who are always smiling. I highly recommend the Norwood centre, a life changer 100%.

These new aids are so small and many people who know I have hearing loss have commented saying ‘I can’t see them, are you wearing them again?’ and notice just how good I can hear again.
Thank you Kelly and the gang, I do wish you all the best, and I do love the nice coffee, biscuits and lollies I get at each visit.

Annonymous

I can’t believe something so small can be so effective. I can hear conversations clearly and it also helps cover tinnitus.

Thank-you Kelly, Pavel and staff for your friendly expertise, and best of all, no one knows I’m wearing a hearing aid.

Michael

Six months ago, I purchased Hearing Aids from Hearing Sense.  At the time I thought it was an unnecessary expense.  I had had a stroke a few months earlier, and some brain surgery, and my wife knew I could not hear the doctors properly.  She insisted we get the best.

They took a little getting used to, and I have now decided it was money well spent!

Pavel was – and is – fantastic, and has been gentle with me all the way.  The support staff have been prompt and great with all my requests and questions.

I can now have the TV sound sent straight to my hearing aids, with my mobile phone as controller.  It is brilliant sound – better than the surround sound audio system.  And my wife doesn’t need to hear it at all, as the sound can be muted or at a level to suit her, not blaring.

I am hearing all sorts of things I have not heard before – I didn’t know two clocks we have actually ticked!  I attend meetings and can hear each individual speaking clearly.

My wife is the chief battery changer and cleaner of the hearing aids – the stroke left some weakness in one hand, but I have done it when she is not available.  It is not too fiddly.

All in all, I would like to thank all at Hearing Sense for getting me back into the communicating world.  I love it and thank them all greatly.

T.C Lim

I was quite oblivious to the gradual decline of my hearing acuity over the years. In fact, I was quite adamant that my hearing was excellent till my family members frequently had to repeat themselves when talking to me – sometimes perhaps a wee bit begrudgingly.

One day my family members and especially my wife, suggested that I should have my hearing tested. In my moment of weakness I agreed and my wife hastily arranged an appointment for me with Hearing Sense at Norwood. It was indeed quite a pleasant experience, being greeted by a friendly and smiling staff member on the day of my appointment.

The audiologist, Mr. P. Korcek, who attended to me, has a most pleasant and unassuming demeanour – which immediately put me quite at ease. He then explained what he was going to do before the actual test. When the test was completed, the result was discussed and explained to me. A few days later, when the hearing aids were fitted, he ensured that they were comfortable and what to expect from the devices. I can now engage in any conversation with confidence.

All in all, it was a rather enlightening experience which, in hindsight, I am glad I have taken and I have no hesitation to recommend to anyone who may feel that they have a hearing problem to get themselves tested.