To the team at Hearing Sense,
I wish to sincerely thank you for all the fabulous service and support that you provide. I have recommended your practice to many friends, family and acquaintances over the last 8 years, including members of the Acoustic Neuroma Association of Australia.
I first approached Hearing Sense on a recommendation when I was seeking support for my single sided deafness that resulted from the removal of a benign tumour known as an Acoustic Neuroma. I saw Pavel who sensitively considered my issues and explained in great detail what could be done for my condition. He recommended a CROS system by Phonak. He was considerate of financial constraints and I never felt pressured by “up-selling” to higher models. I was given 1 months free trial with regular appointments to answer questions and make adjustments. I’ll never forget my first day at work with my new hearing aids and hearing a child who was behind me ask to go to the toilet. Such a small thing for most but a huge deal for me. Fast forward 8 years and I am onto my second set of aids this time by Oticon. The technology has advanced so much and features such as streaming phone calls through my aids and being able to listen to music through them have been fantastic. This time the lovely Rhiannon lead me through the process recommending aids to suit my needs and consulting with me over the different levels of technology and the costs involved. The follow up service I have received at Hearing Sense has been fully included in the initial cost of the aids and has been second to none! This has included cleans, services, adjustments, help with replacing filters, annual hearing checks and even emergency hearing tests when I had sudden sensorineural hearing loss in my good ear.
I happily and thoroughly recommend the whole team at Hearing Sense !
