testimonials

T.C Lim

I was quite oblivious to the gradual decline of my hearing acuity over the years. In fact, I was quite adamant that my hearing was excellent till my family members frequently had to repeat themselves when talking to me – sometimes perhaps a wee bit begrudgingly.

One day my family members and especially my wife, suggested that I should have my hearing tested. In my moment of weakness I agreed and my wife hastily arranged an appointment for me with Hearing Sense at Norwood. It was indeed quite a pleasant experience, being greeted by a friendly and smiling staff member on the day of my appointment.

The audiologist, Mr. P. Korcek, who attended to me, has a most pleasant and unassuming demeanour – which immediately put me quite at ease. He then explained what he was going to do before the actual test. When the test was completed, the result was discussed and explained to me. A few days later, when the hearing aids were fitted, he ensured that they were comfortable and what to expect from the devices. I can now engage in any conversation with confidence.

All in all, it was a rather enlightening experience which, in hindsight, I am glad I have taken and I have no hesitation to recommend to anyone who may feel that they have a hearing problem to get themselves tested.

Mary Pelvay

The staff at Hearing Sense are always very kind and helpful. I have never felt any pressure put on me.

I must say I miss my hearing aids when I don’t put them in my ears, as I wear them all day because they are so comfortable.

Les Juster

Hearing Sense has been my “hearing supplier” since 2005 and I have found them to be by far the best over the years.

I have always been sure of being treated with respect and dignity. This has added to my confidence in any assessment or review of my hearing aids.

On occasion I have found the need to have my aids adjusted and my experience on these occasions has been endorsed with help and smiles.

I would have no hesitation in recommending them as the first class Hearing help people.

Ken

I started to lose my hearing around the age of 59, at first it was mild but then I noticed it was getting worst and was finding it harder to hear people around me unless it was quiet, naturally I did not want to admit this or use hearing aids, I mean their only for old people …right! You see I was too vain even though I had reached the stage where my hearing was now causing me problems, both at work and at home not to mention being out with friends.

After speaking to many people with hearing problems, I was very surprised when many of them told me their aids were in some drawer at home as they could not put up with them, even some costing over $10.000.00! They just found them useless, I of course could not understand this as I had never worn any!

But I was soon to discover why after I went to a Specialist (not retail outlet) as I did not trust the normal retail outlets, unfortunately the aids I was fitted with had both ears blocked off with plugs, and after wearing these for one month I took them back and told the people, sorry I can’t wear these and decided to give up on hearing aids.

Eventually, some months later I was forced to get a set from another outlet, these lasted about five years. During this time, I realised that hearing aids “Don’t replace your Hearing” they are just AIDS!! And you need to relearn how to LISTEN.

I now needed new hearing aids and so went looking for SOMEONE you would actually help me rather than just selling me their brand of hearing aid, I came across Hearing Sense on the internet and was amazing to see so many Positive reviews, so I decided to go and see them. Well, I could not have received more help from anybody than I got from these people, not once was I pushed into buying ANYTHING, or told you need XY or Z, they just tried everything to help my hearing. I did get hearing aids from Hearing Sense at Norwood and cannot speak highly enough of these people, their patience and support have been invaluable. If you are reading this letter, possibly about to purchase hearing aids, rest assured you are in VERY good hands.

M. Robertson

It was many years ago since my husband and I were on a bird watching trip that we had one of those “Eureka moments” The Black Grass Wren was exactly in the area that our guide book had listed it to be, but the joy was in seeing it moving amongst the rocks. After we had checked the details we gave ourselves a ‘tick” to register that we had seen the bird. We were rather pleased with ourselves that it had not been a journey wasted. We were setting off to go back down the track when David said, STOP! I can hear calls on your left. We halted and in a few minutes a group of small birds came scrambling through the bushes, amongst them, the Purple-Crowned Wrens, if we had stretched out our arms we could have touched them. Delighted as I was to see the Wrens, I asked myself “Why had I not known the birds were so close?” The answer was simple: I had not heard them call.

On returning home I went for a hearing test and was very sad to learn that I no longer possessed an acute level of hearing. This was my introduction to hearing aids.

Over the following years as my hearing loss was increasing, the scientists were upgrading the quality in the manufacture of new models of hearing aids. I have now had 5 different types of aids all of which periodically have greatly assisted me in hearing and socializing, in fact letting me lead a fairly normal life-style. It is a blessing to be able to hear and communicate.

Late 2016, I heard and read about a new aid which was causing quite a stir and was being highly praised. I committed the news to memory and I said I will investigate it later. That time occurred when I was walking down The Parade and saw a shop window with a sign above namely HEARING SENSE. I went inside to ask questions. I was impressed with their presentation I proceeded to have the test and accepted the free trial for one month. I can assure you that within minutes I realised how much improved they were and smaller too.

I was intrigued by the various pieces of electronic equipment involved in the testing and fitting process in comparison to 30 years ago. I was rather keen to choose the type that sits more into the canal and is removed about eight days later for cleaning but I was advised against that model as it was not the best for my needs. I chose a similar design to my existing ones with the battery container anchored behind my ear. It cannot be seen because of my hairstyle.

The staff are friendly and are trained to assist clients in need of new batteries, a monthly cleaning aid programme for those with not so nimble fingers and possibly not such good eyesight and or try to solve whatever problem they may encounter.

I enjoy wearing my aids because they give me more freedom and increases my awareness of what is going on around me and in today’s world that needs my highest priority.

I hope my little story will encourage anyone who does not hear to take the next step and be tested. I am sure that you will not regret it.

I say THANK YOU to the clinicians and Directors of Hearing Sense for being there.

Lynn Phillips

The first impression of your business begins with your personal assistants: Ashleigh & Sherri. They are polite, enthusiastic and have an aura of warmth and friendliness.

The fact that you are greeted in a very friendly manner and then offered a tea, coffee or water is just gold! (By the way nice coffee to!!)

My first encounter with hearing aids (with another company) did not pan out. So I was recommended Hearing Sense. The prior company only offered me 2 types of hearing aids and I thought being in the 21st century there would be different types of hearing aids available. Hearing sense hand many to choose from.

My first visit with Kelly who is enthusiastic, upbeat and delightful explained everything, I felt comfortable and all my questions were answered. My experience with Hearing Sense has been nothing but a positive one. They are all more than happy to help with any queries you may have. Apart from Kelly’s bubbly personality, wealth of knowledge on hearing aids her time management skills are brilliant! Kelly is always on time and is more than accommodating when trying to fit in an extra appointment.

It’s all about customer service and Hearing sense have nailed it!!

Thanks

Anonymous

We are very pleased with all of their work and help.

Edith Pederson

I have been using a hearing aid for some years now and found that Hearing Sense are very good and helpful.

Having a hearing aid gives me a lot of confidence. I can trust these people to do the right thing.

I would recommend them.

Glyde Green

Hearing Sense of Norwood

All I can say is that after changing from another hearing firm who I was not getting the satisfaction or service from, I made the RIGHT choice.

Service and friendly faces by staff at front desk. Kelly’s smile and being able to show me and explain all about my hearing problems. Quickly getting me my much better and smaller aids all adds up to a great choice. I’ve told may people about them and recommend any one young or older to go see them if they need help with hearing.

Peter Rentz

I was recommended to Pavel by a customer of mine, as I had hearing problems which were noticeable at work. Not familiar with professionals in this area I followed up on a referral.

After having a chat with Pavel over the phone, I made an appointment.

I was treated exceptionally well. Pavel answered all my questions, gave great advice and explanations on all products available.

Pavel and I decided on a pair the best fit for me. My appointment for fitting was very comfortable and all aspects of care and performance were explained.

If I ever had any questions or been unsure of something, I have been able to chat to Pavel over the phone which has reassured me.

I am so pleased I went to Pavel for I have had a great experience and now cannot live without my hearing aids.

I highly recommended Pavel and Kelly to help you on your way to better hearing

Regards
Peter Rentz
Very happy customer

Diane Batterham

I have had my hearing aids for six months now and I can’t begin to thank you enough for guiding me through the process of being able to hear again. For the last ten years I was aware that my hearing wasn’t as good as it used to be but I still waited a long time before plucking up the courage to do something about it. I am sure most of us are the same.

When I finally got to Hearing Sense the thing that stood out to me was the respectful way I was treated, first by Ashleigh at the front desk and then by Kelly and Pavel in turn. Each of you put me at ease and I felt happy and comfortable. You all went out of your way to explain what was happening, answer my questions and minimise the awkwardness and initial fear that I felt. You kindly and patiently guided me through the whole process.

Not all health professionals have both the technical expertise and the Healing touch, but at Hearing Sense you all have both.

Thank you, thank you, and thank you!

Joe and Brigitte Colangelo

After seeing an advert to have a free hearing check and a free trial, I made an appointment to have a hearing check. As soon as I walked in the staff were so friendly and made me feel at home. Then I saw Kelly and I had my ears checked and she is so professional and understanding of my problem and I have never looked back. Now whenever I am in the area I call in for a chat and have the hearing aids cleaned.

After about 2 years to persuade my wife to have her ears checked and sure enough she was worse than me. She is very happy with Kelly and Pavel, they are experts in their field and are so friendly. We recommend Hearing Sense to anyone and you will not be disappointed.

Thanks You Kelly, Pavel and the great staff.

Val Schumacher

After being told by my family and friends that maybe it would be a good idea to get my hearing checked as I quite often missed what they were saying, I decided maybe it was a good idea. I searched the internet and found Hearing Sense. I am so pleased that I did. Everyone was very helpful and nothing was too much trouble. Kelly was very patient and understood my feelings, she was excellent, explaining everything to me and making me feel comfortable and relieved that I made the right decision. Ashleigh, Aysha and Sherri are very helpful and friendly. It is a very caring environment and I am happy to recommend Hearing Sense to anyone who needs hearing aids.

Gwen Calver

I would like to say what a good service I received on arrival for my appointment, with a coffee to start. Now I can hear clearly what is being said on TV and not needing it so loud. I’m sure what your problem is Hearing Sense will be able to help you as they have me.

Thank you to Kelly and Pavel

Stephanie Kiley

Thanks and Acknowledgement for fabulous service and after care support.

Hi Kelly-Mare and Pavel – I write to thank you and acknowledge the total care service I have received from you since walking in the door in December 2015.

I had had 2 other provider attempts before coming to you and was a bit rattled.

From the moment Kelly-Mare sat me down and listened to my teary sense of distress about having to have hearing aids and if so what sort and how much etc etc – my journey towards improved hearing has been so successful thanks to Hearing Sense.

The first months where about trial and improvement and Kelly-Mare patiently working out the best program for me. Your caring, sensitivity and “we can do this” approach was such a wonderful soothing balm Kelly-Mare. Thank you so very much.

The facility to pay by the month was so valuable for such an expensive purchase.

And so  importantly Hearing Sense’s after care staff team of Ashleigh, Aysha and Sherri are truly the icing on the cake. I have been overwhelmed with their consistency of support, attention to detail, thoughtfulness’s and respect. They model on a daily basis exceptional customer care standards and are such a positive front line for Hearing Sense.

I have discussed with a number of people  their tails of hearing aid acquisition and none experience the quality of after care service that Ashleigh, Aysha and Sherri contribute.

The journey of purchasing Hearing Aids is complex and can be distressing.  You are all so valued for helping me move forward with much better quality of life.

I spread the word about you to everyone and hope that this means you will gain new business as I know it’s a win win situation for all.

Please feel free to use any or all of this as part of your transparent customer feedback processes.

Biggest hugs and my heartfelt thanks to you all.

Stan Aukland

Hello, my name is Stanley Aukland and I have two hearing aids fitted by Hearing Sense. The clinicians at Hearing Sense are a husband & wife team, Pavel and Kelly-Mare Korcek. Both are very knowledgeable, sincere and respectful in addressing your needs. Completing the great team at Hearing Sense are the reception staff who are trained to clean and care for your hearing aids.

I would like to talk to those people who have a hearing loss and may be nervous or apprehensive about trialling a hearing aid for the first time. Both Pavel and Kelly acknowledge you may have issues regarding new hearing aids. The will listen to your smallest concern with patience and understanding to put your mind at ease.

Once the style of hearing aids has been chosen, they will expertly fit them to your ears and programme them to your hearing level. They will explain the details of your hearing aids in plain language but if you forget, please don’t be afraid to call them as they will be happy to help you.

As I said before, a great team.

I sincerely hope you get the same satisfaction from your new hearing aids as I have. They will be great. Thank you for listening.

John Pierides

I am very pleased to provide this testimonial for “Hearing Sense”.

Kelly and her team provide a superlative service – always friendly, attentive, and happy to help in any way.

Kelly is thorough and patient. She takes the time to explain everything and answer any questions. She is happy to make as many adjustments as necessary to get optimum results, and works incredibly hard to do the right thing by her clients.

Appointments are always on time, and requests for batteries are handled promptly via the efficient battery replacement service.

I cannot speak highly enough of the team, and unreservedly recommend them to anyone experiencing hearing difficulties. You will not be disappointed!

Dr John Pierides

Evan Gelios

My name is Evan Gelios, I am writing this to encourage anyone who believes they have a hearing problem to go and see Pavel Korcek, at Hearing Sense in Norwood. I am an 88 year old pensioner who has suffered from hearing loss for many years. I had been to about six clinics and had not found any satisfying solutions. A few years ago I became ill with shingles and lost complete hearing with what was my good ear, I had little hearing in the other ear.

Slowly, that too began to decline. I was not able to communicate with my grandchildren and great grand children. If we had family get-togethers the conversations were all one big noise, and I could not make out individual voices. I had a great love of music , and to my great disappointment I found, that music was no longer clear.

In frustration I looked at buying expensive hearing aids hoping that they would help, but unfortunately they were no better. Wearing them or not wearing them made little difference. I was in despair as I longed to be able to have normal conversations with my family, and to be able to listen to my music and hear the news on the TV etc.

One day I happened to see the clinic, Hearing Sense as I was walking on The Parade Norwood, I felt I should go inside and have one last attempt for help. Once inside I could not help but notice the friendliness of the staff, they offered me a cup of coffee and listened to my concerns. They made an appointment for me and reassured me that the audiologist would be able to really help me.

When I met Pavel he listened intently, to my history and to my concerns and he reassured me that there would be something, he could do to help me find a satisfying solution for my hearing.

Not only did I not have to pay for this hearing aid, but I can hear! I can talk to, and hear my grandchildren, my great-grand children, my family and friends. I can hear my music and listen to the TV.

Pavel has changed my life from the dread I had of living in silence to being able to converse and hear, to a very satisfying degree. I urge anyone with hearing problems please go, see Pavel and his staff, they are genuine in their help. They are passionate with their work, they really care and they will help you find a good solution to your problem. Don’t just think about it..act now, you don’t know what your missing.

Thank you Pavel and your team for all your wonderful help.

David Peck

Dear Pavel,

I have been pleased to write, as you requested, my testimonial to your highly valued help that resulted in my hearing so very much better.

Sometime ago I came with my friend Thelma Hannam, when she kept an appointment with yourself. I began to feel an excitement that day, then experienced reality several weeks later as I walked up George St to my car.

Perhaps it was a little more than eighty years ago that I contracted Scarlet Fever and was kept in bed for a long time; if I remember correctly, about six weeks.

Some years before retirement I began to experience “pain” when some sounds became too loud for comfort.

Working through a magazine, I conducted a survey and learned that some others had a similar problem to myself. They all reported having Scarlet Fever or Measles as children.

Later still, experimenting with various tones I found some relief for the hyperacusis (as I called it) hyperacusis or recruitment were not diagnosed formally.

By this time I was using amplified muffs, then my friend from Adelaide University (lecturer in electrical engineering) had some of his students working of muff specifically filtered against the primary tone of trouble (was it 417 hertz?). By the time that a student developed a suitable muff, the problem had exacerbated. I wore Siemens aids to reduce the troublesome sounds for some years, finally reaching the place where they were no longer of help.

Hyperacusis is still something of a trouble for roads noises etc, but now to be able to hear fairly well in conversations etc is very pleasing.

One of the characteristics of my hearing sensitive to some sounds, is that while I am able to make some predictions about the danger or otherwise of sounds, is that it keeps changing.

Perhaps I have developed a tolerance that I did not previously know and perhaps the problems has, or is reducing.

Either wast, if I can avoid the worst of multiple voices and low frequency sounds that are not too loud I am able to live fairly comfortably.

Certainly it is really very good to be able to hear sounds now that I had not heard for a very long time.

You will, I am sure, appreciate the fact that I am very grateful to yourself and recent technology.

Sincerely, I am

David N Peck

John Wardrop

I would like to say that although I resisted the idea of having hearing aids for along time, I am so glad that I do have them now.

Pavel explained that I would have a trial, and worked out the best ones to suit my budget. I thought they would be uncomfortable, but sometimes I have to check to see if I have them on.

I can now hear my grandchildren, and even the wind chimes and rain.

Thanks for the help