Thanks and Acknowledgement for fabulous service and after care support.
Hi Kelly-Mare and Pavel – I write to thank you and acknowledge the total care service I have received from you since walking in the door in December 2015.
I had had 2 other provider attempts before coming to you and was a bit rattled.
From the moment Kelly-Mare sat me down and listened to my teary sense of distress about having to have hearing aids and if so what sort and how much etc etc – my journey towards improved hearing has been so successful thanks to Hearing Sense.
The first months where about trial and improvement and Kelly-Mare patiently working out the best program for me. Your caring, sensitivity and “we can do this” approach was such a wonderful soothing balm Kelly-Mare. Thank you so very much.
The facility to pay by the month was so valuable for such an expensive purchase.
And so importantly Hearing Sense’s after care staff team of Ashleigh, Aysha and Sherri are truly the icing on the cake. I have been overwhelmed with their consistency of support, attention to detail, thoughtfulness’s and respect. They model on a daily basis exceptional customer care standards and are such a positive front line for Hearing Sense.
I have discussed with a number of people their tails of hearing aid acquisition and none experience the quality of after care service that Ashleigh, Aysha and Sherri contribute.
The journey of purchasing Hearing Aids is complex and can be distressing. You are all so valued for helping me move forward with much better quality of life.
I spread the word about you to everyone and hope that this means you will gain new business as I know it’s a win win situation for all.
Please feel free to use any or all of this as part of your transparent customer feedback processes.
Biggest hugs and my heartfelt thanks to you all.
