testimonials

Henry Keogh

Dear reader, fellow battler

I’m sharing my experience and opinions because I don’t want others to continue battling with the frustrations and misery of hearing loss OR, to end up paying a lot of money for a so-called ‘solution’ that doesn’t work for them…

I have struggled with untreated hearing loss for more than a decade.

And that means my family, friends and colleagues have struggled with me as well because I have misunderstood them or was forever asking them to repeat themselves! An extremely frustrating experience for all of us.

Oftentimes, in particularly noisy environments, I would stop trying to have a real dialogue and pretend I could hear. While not at all satisfactory it did at least spare all of us the aggravation.

I’d been to numerous audiologists to find a solution. But every one of them seemed intent on not just selling me a pair of hearing devices but their most expensive set. Answers to my questions were patronizingly scant on detail or dismissed as not relevant.

Then, in a last ditch effort I attended Hearing Sense. What a breath of fresh air!

• Explanations of hearing damage and permanent loss were comprehensive yet totally understandable.
• No question was irrelevant or too trivial.
• My needs and concerns were fully canvassed before any solutions were suggested.
• Even then, at no time was I or did I even feel, steered, obliged or pressured towards making a purchase. in fact, I was able to properly trial two (2) behind the ear devices and the in-ear Lyrics before settling on the Lyrics.

Let me say, no hearing device is perfect or as good as original hearing. But the Lyrics have made my life and everyone I engage with so much easier and more pleasant when it comes to conversation. They also give me more flexibility and independence than behind-the-ear devices I need for my life style.

Because Hearing Sense is not owned by a particular manufacturer, it is one of the very few truly independent audiology centres operating in Adelaide. And it shows.

I can say with absolute certainty that Kelly and the staff at Hearing Sense are committed to finding only the very best outcome for every one of their clients and that includes telling them that a hearing device is not necessary yet or it’s too late for one to make a difference. How good is that?

Honesty like that is rare and invaluable. It’s spurred me to refer several friends and family already.

If anyone reading this is struggling to hear conversations, suffering with tinnitus or recruitment, I’d urge you to make a free, no obligation appointment. You won’t be sorry you did. You have nothing to lose and much to gain.

Ray Goulter

To whom it may concern:

I have no hesitation in providing a testimonial to the excellent care given to me by Kelly and Pavel regarding early diagnosis of my hearing loss and subsequent use of a hearing aid.

Like many people I found difficulty accepting that my hearing wasn’t as good as it used to be and I was confronted with the prospect of having to get a hearing aid – and of course a certain degree of trepidation was involved.

My mother-in-law was already a patient of Hearing Sense and I’d been impressed with the care and attention given to her ; so it was a natural progression for me to have tests carried out at Hearing Sense.

Hearing Sense, being Kelly and Pavel, is not a franchise of any Hearing aid manufacturers, so they are able to source hearing aids and equipment from a range of manufacturers. A small, relatively inconspicuous hearing aid was recommended for me and I was allowed to “test-run” this prior to purchase. This particular aid is also linked to my mobile phone such that I can answer my mobile phone “hands-free” up to a distance of about 15 metres.

The early detection of my hearing loss and subsequent use of my hearing aids also inhibits the progress of my hearing loss, so early diagnosis by anyone feeling they may be suffering hearing loss is highly recommended.

I therefore recommend Kelly and Pavel to anyone reading this to have hearing tests carried out at Hearing Sense. They will treat the quality of your hearing with the utmost importance and I cannot fault the subsequent personal and professional care they will give to your hearing needs.

Sincerely,

Robert Crotty

TO WHOM IT MAY CONCERN

A year off 80, I had thought that hearing aids were beyond my means. I knew I needed them! However, two friends had had them fitted in the last two years and both had paid around the $10,000 mark.

Finally, my GP suggested that I go across the road to Hearing Sense. I made an appointment and was met in a very courteous and friendly manner by Kelly. The test proceeded and I learned that I had ‘profound hearing loss’. With Government and Private Health rebates, I paid zero.

The hearing aids fulfil all my expectations. I suppose the most disturbing thing has been that I am hearing things I never knew I was not hearing. Traffic noises, birds, children’s voices, female voices, TV noise – all took on a new aspect.

It took me virtually no time to adjust to the hearing aids and the technology. I do not feel in the least obvious for wearing them. In fact, so often I have to actually draw attention to them. I find the habits of removing them for sleep and shower, replacing them in the morning almost second nature.

All along the staff at Hearing Sense have been attentive and ready to assist in all ways.

Walking into Hearing Sense was one of my better choices in recent years.

Rino Mattiazzo

The hearing aids I have now compared to the old ones are 1000 times better, I am very happy with them and very happy with the service. I recommend anyone with a hearing loss to come to Hearing Sense.

Marcia A Wilkinson

Dear Pavel,

Let’s face it, I was a reluctant customer, even though I was aware that my hearing was not what it used to be.Most of my friends keep their hearing aids in a drawer, or keep complaining about their deficiencies.

I asked a lot of questions and was given clear explanations by an expert.

I  was not pressured at any time to make decisions quickly. I had three months – with any necessary extra consultations – to make sure that my choice was the best available for my situation, before any payment was required.

The final result?

1. I put my hearing aids in every a.m. — wear them all day and have been known to climb into bed at night, having forgotten to take them out.
2. My hearing aids have definitely improved my quality of life.
3. That’s what I call  SATISFACTION!

Julia Pawliszewski

I am very happy with the service I received from Hearing Sense. Thank you Pavel, for being so professional and friendly and at the same time understanding my concerns and addressing them without being patronising.

The little adjustments that you have made to my hearing aid, seem to be working well, the hearing aid have made a big difference to my daily life.

Once again,

Thank you

John Pearman

Dear Kelly

I am writing to say how pleased I have been with the service you have provided. I had worn hearing aids for more than a decade and the pair that I was wearing had reached their limit of usefulness. So in may this year I decided to consult with Hearing Sense.

Three things were a standout with Hearing Sense. First was the pleasant and professional way I was treated by the staff. I was never kept waiting for a consultation and I have always been helped on subsequent visits either to you or reception.

Your use of animated videos at the time of testing was really educational and explained how we hear and how hearing aids work. The educational program and advice you gave has made a big difference to the way I use them and their effectiveness.

Finally, the hearing aids themselves are most successful. You were able to recommend just the right pair for my needs and my budget. You have chosen settings and adjustments that seem to work well in all situations and I know that if my hearing requirements changed you would respond with further changes. I now wear my hearing aids all day and am very happy with them.

I will undoubtable continue to use your services and will have no hesitation in recommending you and Hearing Sense to my friends.

Yours sincerely,

Derek Stubbs

To the undecided or apprehensive – don’t be.

Early last year I was finally realising that maybe I was getting slightly hard of hearing when I spoke to a friend.

He had recently decided to do something himself, and said “don’t put it off, it will only make it harder to correct”. He then said go and see Hearing Sense and ask for a test. They are not tied to any one company, also pensioners can get a subsidy from the government so it will be cheaper than you think.

So I took his advise and made an appointment.

I was first greeted by their friendly staff and then I met Kelly who took me in and explained, although in quite detail, in understandable language all about the hearing.

After a test (very easy to do) it was decided I did indeed need help.

Deaf in one ear can’t hear out the other sort of thing.

Kelly then went through the various products and prices, and we decided on a pair to suit me and my pocket. It was strongly pointed out several times that there was no rush and that I had to be satisfied before parting with any money. They would continue to adjust the units to suit me and if that took several visits, I didn’t pay until I was happy.

It did take a while to get use to hearing things I hadn’t for some time and things somewhat louder. It can take a while, some people quicker than others.

All the people at Hearing sense treat clients as friends and not just money. They are all very friendly and ready to help.

I can only say, do it now, you will find another life. You will need to adjust, but that is simple and quicker than you think.

I have been wearing them now for 6-7 months and rarely know I have them in. I do know when I take them out, it all goes quiet.

Go for it!

Cheers

Bill Hobbs

Dear Kelly and Ashleigh,

I just wanted to say how much I appreciate your care during my hearing tests, the supplying of first class hearing aids and your follow up since.

My hearing loss due to age has been complicated by a sudden loss in one ear due to a vascular problem and Kelly has persisted with me to get the best possible result using the amazing software adjustments made by computer.

It seems to be all part of the service and I look forward to the welcoming smiles every time I visit for adjustments or new battery supplies.

Yours sincerely,

Anonymous

To Kelly and Pavel,

To let you know I am quite please with the hearing aids I received from you.

Highly recommend to everyone.

Beth Robertson

My Name is Beth Robertson I am 81 years young and I have been wearing hearing aids for 30 years.

As time has progressed so have the hearing aids. When I came to Kelly I had good hearing aids, but they needed programming properly. And up until I met this remrkable young lady, who is very good at her profession, my aids were giving me trouble, noise and not hearing clearly.

Kelly programmed them and gave me 2 extra programs, one for taking out some of the loud noise of traffic and the other to connect me to the T switch, which is very good to use in the theatre or any place where they have a loop, it always helps to enquire about it as it enables you to hear directly to the person who is speaking, without the noise of people around you.

Recently Kelly said I was due for new hearing aids, and advised me to go for the ones which would allow me extras. I took her advice, one of the extras allowed me to use my aids and hear my moble through them, without taking my moible out my handbag. I also am able to listen to music from my ipod and when I skype my friend in UK I am connceted with my computer into my hearing aids.

When you are DEAF it should not mean you are isolated. I volunteer and love to meet people, I learned to lip read which helps.

Do not be afriad to try hearing aids but be prepared to persevere.

Contact Kelly for help and discuss your needs with her she is a very capable lady, Kelly has certainly helped me! Before I came to see Kelly I was struggling to hear properly.

Wilf Penley

I just wanted to say thank you for my aids. When I wear them I forget I have them on because they are so comfortable and my pride isn’t hurt because no one can see them.

Recently, having just remarried, whilst on our honeymoon, I wore them all day and every day and benefitted from hearing all that was said and not having to ask people to repeat things to me or hope I was saying yes and no at the right moment. Also, when dining out, I can converse with and hear all the chat at our table despite the restaurant being very busy and noisy.

I am staggered by the difference my hearing aids have made!  As a 79 year old retired maintenance supervisor, I have suffered from tinnitus for many years resulting from my occupation.  Your level of knowledge and ability to communicate the problem as well as the solution was astounding.  The tinnitus is gone and it’s amazing to hear again without the interference.

After having my hearing aids fitted, I was astounded at all the sounds I had been missing out on like birds singing, the sound of rain, floor boards that used to squeak but now squawk! etc, etc.

You really changed my life and I wanted to let you know how grateful I am. May I also mention how much I appreciated not only your professional services but the personal touches (get well card – with lollipop! – during my hospital stay and congratulations card for our wedding) which reflect your care for your clients.

With many thanks,

Wendy Butler

Dear Kelly,

I can’t thank you enough for your patience, very professional and friendly manner in which you have dealt with me.

After the initial trial month using the LYRIC I have found that my life has improved immeasurably, I’m back socialising again and can hear the grand-children!

With the loss of hearing I was withdrawing from social events as I could not contribute or understand the conversations, thank you, life is good again.

The warm welcome from Ashleigh on arrival and your wonderful care and service is much appreciated.

I highly recommend the LYRIC to those people that don’t want to be seen wearing a hearing aid. It’s not for everyone but for me it has given me back my confidence.

Fond Regards,

Ray Snider

Hi Kelly and Pavel

Would like to thank you for the hearing aids that you have supplied to me. You have explained to me about what the best to have and what benefits it has. Your service has been very good and I would recommend anybody to see you in need of if hearing aids

Kind Regards

Philip Smith

Hello, Originally I came to see Pavel years ago because I thought I might have a hearing problem.At last somebody who might listen to me and understand what was going on.

I sensed something was gradually changing in my ability to communicate at work, home and socially. Often it seemed like I felt isolated and not keeping up with most group conversations.

I was hearing speech but not really understanding certain words quickly enough because the subject had moved on while I was still wondering what they were all talking about.

To try and make it easier I started to avoid noisy situations, switch off or disengage to be on my own.When Pavel measured my hearing loss I was amazed. It was now clear what was happening slowly over a number of years – it explained a lot.

As soon as I was fitted with the two hearing aids that he recommended and set up just for me,  it was like switching the world back on again !I instantly realised what I had been missing out on, for years – so much, it was just incredible and a huge relief now that I could re-connect with everybody again.

I was able to actually do something about it!

Since then I have been coming to see Kelly, Pavel, Ashleigh & Sherri and have recently upgraded to even better digital devices which also allow me to hear my phone, the TV and music better.But most of all, I can now hear better in noisy background situations, eg pub & restaurants etc

They are so advanced I also have the ability to adjust them myself through my phone app if I need to.

Thanks Hearing Sense for your caring attention to detail, knowledge and keeping in contact regularly to check how I’m going.

Yours Sincerely

Penny Illman

I first met both Kelly and Pavel when I bought my first hearing aid about nine years ago.

I was only in my early 40’s and quite sceptical about the cost, look and benefit of a hearing aid for me.

Both were very friendly and professional and I didn’t feel pushed or obligated into a particular product. They genuinely wanted me to find a solution to my hearing deficit, not just make a commission.

After 8 yrs of success it came time to replace and update my device.

I approached about 3 different Hearing aid companies and found they were not eager or unable to show me a range of aids other than their own brand. After rediscovering Kelly and Pavel again at Hearing Sense I was ecstatic that they were more than happy to show me a broad range of devices. Again their attitude to assist me was genuinely to help me find the right hearing aid.

I recommended Hearing Sense to my mother who has had limited success with hearing aids. Similarly she was relieved when Kelly as able to provide a service that improved her hearing aids without her spending a large sum on new devices.

So thank you Kelly and Pavel for your dedication to helping those with a hearing problem find solutions.

Michael Nugent

As I had a hearing loss I contacted Hearing Sense. The attention and service was excellent and I was fitted with hearing aids that I found to be a perfect solution.

The after care was always available to solve any problems.

The staff were extremely helpful and caring.

Lindsay

My Testimony in 2014 – 2015 & on… of a wonderful warm Family Business

Hello my name is Lindsay and we moved to the Maylands area after living for over 30 years at Broadview. Whilst residing at Broadview at the age of 60, my family were sick of having to repeat everything they said, and then sometimes the answer I gave was so far away from the question it became comical to the family.

I then went as 60 year old, to a local Hearing Service Centre and was fitted with my first pair of aids. WOW what a blessing, I could hear the leaves on the trees rustle and the noise the car tyres made on the roads and many, many other things that I had not heard for a very long time, owing to Industrial Deafness .

In November 2014 it was necessary to see, yet again, a hearing clinic and so I chose a local one………………….You know! I chose Hearing Sense.

1) ( Because I like the fabulous colour of their shop ) and also because of the immediate warmth of the staff and proprietors in particular Pavel, Kelly and Ashleigh, the only three I have met.

2) The other clinic I used to go to the staff were not as cheerful in personality, they seemed to be doing a job.

3) NEVER have I needed to visit Hearing Sense and been told to come back later UNLESS a technician has not been in shop or they are too busy. You can always have a cuppa or a fantale or both while you wait. And read the history snip its on the wrapper to see if you relate.

4) The two technicians Pavel and Kelly go neck to neck in providing the better service that you need at the time you present yourself at the premises.

5) They convinced me that I also needed a compilot, which is invaluable and you should ask to experience one if your hearing is worse than the other people you share your life with.

6) If my Dad had gone to Hearing Sense he may well have heard the train that put him where he no more needs hearing aids or glasses

7) Truly when you get Hearing Aids you MUST persevere with them, after all that’s what you spent money on getting them for , SO STICK THEM IN YOUR EARS and only take them out when its shower time or bed time or if you swim where sharks live because they don’t like the batteries in them.

8) Truly all jokes aside, Hearing Sense makes sense and the whole team there at Norwood are professional, TRUST THEM and believe me what I have written was a pleasure to write to them.

9) Both Pavel and Kelly listen to what you are there about and THEN make an assessment of your situation and then supply what you NEED all you have to do is wear the product you bought and think of the reason you bought them.

10) I respect in full these fine people and their company, I hope they will be there for me for a long while to come.

Sincerely

Lindsay

HEARING SENSE                  MAKES SENSE

Ken Tregloan J.P. FRA (retd)

Dear Pavel and Kelly

Just a short note to thank you for your help in overcoming my hearing difficulties. My hearing is too good in some ways these days (just joking). I would also like to compliment you on your staff, who have been very helpful on each occasion I have called into your rooms on Norwood Parade.

Kindest Regards

John

I have been using hearing aids for years and I was always struggling to hear – regardless of the type of hearing aid I was using. Especially in noisy environments and the telephone .

Then one day I saw the advertisement of the Lyric in Adelaide’s Advertiser and I started to make some enquiries. I did like what I heard and read and made an appointment to see Kelly.

My first impression the clinic was very good and the staff at reception were very friendly and offered me something to drink while I was waiting.

Kelly was also very friendly and had a professional approach. She assessed my hearing and inspected my ears. I explained my hearing troubles and Kelly thought that the Lyric would be ideal for me. I did decide to continue and try the Lyric. Initially I had some “tunning” problems but they were resolved with consultation of an American Lyric Audiologist.

At the moment I am very happy with the Lyric and I don’t even notice that I am wearing them and neither does anyone else. I feel like I was in my “pre-hearing aid days”. I can use the phone and noisy environments don’t bother me at all.

When I need to see Kelly for a replacement of the Lyric it is a pleasure to go to the clinic to see Kelly and the girls.