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Dear Kelly and Pavel,

Late last week I had a remarkable experience.

Perhaps it was something like 18 months ago when I accompanied Thelma Hannam to have some adjustments made to her hearing aid.

I was most impressed by Pavel who did that work, so within some weeks I was similarly fitted and a new phase of my hearing life had begun.

About a year later the ‘inserts’ to the aids were fitted with two domes that further improved the quality of what I heard.

This did not come without some cost though, for I had some difficulty with the domes falling out of my ears. This did cause some frustration, so eventually I returned and spoke to one of the young ladies at the front desk.

She changed the domes for slightly smaller units that remain in place much more effectively. This in itself is a valued improvement, but with the cause of frustration removed, there came a further improvement in what I hear.

In recognising the added comfort and improvement in the sounds, I quickly decided that I would acknowledge that and almost addressed this letter to ‘The girls at the front desk’.

What I recognize of course is that you are all a special team of talented people, and not only talented but very pleasant to relate with.

I am so grateful to have been pointed to you.

I am sincerely,

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