I first visited Hearing Sense after seeing an advert in the paper. I was looking to upgrade my hearing aid that I had had for 4 years. I read about the Lyric and was particularly interested in it. I could not believe the variety of options that Hearing Sense were able to offer me, and I could not believe the amount of information that Kelly gave me, not only about the various hearing aids, but about hearing loss in general. Information that was never explained to me by my previous provider. Not information overload, but really important, interesting information.
I had a free trial with the Lyric, and was blown away with how small it is, how well it performs, and how well hidden it is! Yes I am a bit vain, and at 55 years of age still think I am too young to need a hearing aid. But, I do. And now I am no longer embarrassed by the fact I am wearing a hearing aid, but I am still really happy that it is invisible to the naked eye. Even better – I can hear what is going on around me, I can join in conversations, and I am no longer missing out on the fun and banter on social occasions.
It does take a bit of getting used to, but after a couple of weeks you don’t even know it is there. The 6-8 week replacements only take a 10 minute visit, and give me a chance to have any adjustment made.
Kelly is an absolute gem. She is so patient and kind. She goes out of her way to accommodate me when I need to come to Adelaide for appointments, and she is genuinely interested in her clients as people, not as customers.
I also must commend Ashleigh who also goes above and beyond. She changes appointments, answers dumb questions, and runs messages to Kelly for me. Always helpful, obliging, and with a smile and a laugh.
Hearing Sense is an outstanding locally owned and run business. I am extremely confident in saying that you will not find better, and I have been to at least 5 others in Adelaide.
You will never regret coming to Hearing Sense.
