Dear Kelly
I am writing to say how pleased I have been with the service you have provided. I had worn hearing aids for more than a decade and the pair that I was wearing had reached their limit of usefulness. So in may this year I decided to consult with Hearing Sense.
Three things were a standout with Hearing Sense. First was the pleasant and professional way I was treated by the staff. I was never kept waiting for a consultation and I have always been helped on subsequent visits either to you or reception.
Your use of animated videos at the time of testing was really educational and explained how we hear and how hearing aids work. The educational program and advice you gave has made a big difference to the way I use them and their effectiveness.
Finally, the hearing aids themselves are most successful. You were able to recommend just the right pair for my needs and my budget. You have chosen settings and adjustments that seem to work well in all situations and I know that if my hearing requirements changed you would respond with further changes. I now wear my hearing aids all day and am very happy with them.
I will undoubtable continue to use your services and will have no hesitation in recommending you and Hearing Sense to my friends.
Yours sincerely,
